neototo Platform Privacy Notice

This page describes what we collect when you use neototo and how we keep that data protected. We take privacy seriously because your personal information — your email, phone number, payment details, and gaming activity — is core to your account security and your trust in our platform. Our commitment is to be transparent about what data we gather, why we need it, and who has access to it.

We operate neototo in compliance with data-protection principles applicable in the jurisdictions where we offer services. This means we collect only the data necessary to run our platform, verify your identity, process payments, prevent fraud, and meet regulatory obligations. We do not sell your data to advertisers or marketers. We do not track your browsing outside neototo. Your information stays with us and our trusted service providers unless law enforcement or a court order requires disclosure.

As you read this policy, keep in mind that it applies whether you access neototo from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or any other location where our services are available. The specific data we collect and how long we keep it may vary slightly based on local law, but our core principle remains the same: we handle your data responsibly and transparently.

What Data We Collect on neototo

Account Registration and Identity Data

When you create an account on neototo, we collect your full name, email address, mobile phone number, and date of birth. We ask for these details because we are legally required to verify your identity — a process called Know Your Customer (KYC) — before you can deposit funds or place wagers. We use this information to confirm that you are of legal age in your jurisdiction and that you are not on any government exclusion list.

Payment Information

We collect payment-method details so you can deposit and withdraw funds. If you link an e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), we store a reference to your wallet account — not your password or PIN. If you use a bank virtual account (mobile banking, local payment, online payment, e-wallet), we store the virtual-account number assigned to you. We never store your actual bank credentials or payment-card numbers in plaintext on our servers. Payment processing happens on encrypted, PCI-compliant gateways operated by third-party processors.

Gaming and Transaction History

We record every wager you place on neototo — whether on Liga 1 matches, live-dealer tables, slot games like Aviator or Sweet Bonanza, or esports markets on Mobile Legends and Free Fire. We log all deposits, withdrawals, and account login times. This data helps us detect fraud, investigate disputes, and comply with anti-money-laundering (AML) regulations. Your gaming history is stored in your account and is visible to you at any time.

Technical and Device Data

When you access neototo, our servers record your IP address, device type, browser, and approximate location (based on IP). We use this to detect unauthorized access attempts and to understand which devices and networks are accessing your account. If someone logs in from an unusual device or location, we may ask you to re-verify before proceeding.

Cookies and Tracking

We use cookies to keep you logged in, remember your language preference, and detect suspicious activity. These are session cookies (they expire when you log out) or persistent cookies (they remain for up to 12 months to improve your experience). We do not use third-party tracking cookies or pixels from advertisers. If you disable cookies in your browser, neototo may not function correctly.

How We Use and Protect Your Data on neototo

Our Use of Your Information

We use your data for the following purposes:

• Account Management: Creating and maintaining your neototo account, processing login requests, and allowing you to update your profile.
• Payment Processing: Depositing funds from your e-wallet or bank account, settling your wagers, and withdrawing winnings back to your original payment method.
• Fraud Prevention and AML Compliance: Detecting suspicious transactions, verifying that you are not on government sanctions lists, and reporting to authorities as required by law.
• Customer Support: Responding to your inquiries, investigating disputes, and resolving technical issues on neototo.
• Legal and Regulatory Obligations: Complying with tax authorities, gaming regulators, and law-enforcement requests for user information.

How We Protect Your Data

We encrypt all data in transit (using TLS/SSL) and at rest (using AES-256). Our servers are housed in secure data centers with restricted physical access. We conduct regular security audits and penetration testing. Our staff undergo background checks and sign confidentiality agreements. We limit data access to employees who need it to do their jobs. If a data breach occurs, we notify affected users within a reasonable timeframe as required by applicable law.

Who Has Access to Your Data

Our employees and contractors who handle customer support, compliance, and technical operations have access to your data, but only to the extent needed for their role. We also share data with trusted third-party processors: payment gateways (for processing e-wallet and bank transfers), identity-verification services (for KYC), and cloud infrastructure providers (for hosting). These processors sign data-processing agreements committing them to the same security and privacy standards we maintain.

We may disclose your information if required by law — for example, if a court orders us to provide account records, or if a tax authority requests information about your gaming income. We do not, however, disclose data to advertisers, data brokers, or other third parties for marketing or commercial purposes.

Data Retention and Deletion

We retain your account data for as long as your account is active, plus a retention period after closure (typically three to seven years) to comply with AML and tax regulations. You can request deletion of your account and associated data by contacting our support team. However, we may retain transaction records and gaming history as required by law, even after your account is closed.

We at neototo believe that privacy is not a feature we add — it is a foundation we build on.

Your Rights Regarding Your Data

Depending on your jurisdiction, you may have the following rights:

• Right to Access: You can request a copy of all data we hold about you.
• Right to Correction: You can ask us to fix inaccurate information in your account (such as your email or phone number).
• Right to Deletion: You can request that we delete your data, subject to legal retention obligations.
• Right to Data Portability: You can ask for your data in a portable format so you can transfer it to another service.
• Right to Withdraw Consent: If you consented to us processing your data for a specific purpose, you can withdraw that consent.

To exercise any of these rights, contact our data-protection officer at [email protected]. We aim to respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data-protection authority.

Data Transfers Outside Your Jurisdiction

neototo may operate servers and process data in jurisdictions outside your location. For example, if you are in Indonesia, your data may be transferred to and processed in Singapore, the United States, or the European Union. We ensure that data transfers occur only to countries with adequate data-protection standards or under mechanisms approved by applicable law (such as standard contractual clauses). You consent to these transfers when you create an account on neototo.

Third-Party Links

neototo may contain links to external websites, such as sports league websites or payment-provider pages. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing your information to them. This policy applies only to data collected on neototo itself.

Policy Changes

We may update this privacy policy from time to time to reflect changes in our practices, technology, or law. We will notify you of material changes by posting the updated policy on this page and updating the "last revised" date. Your continued use of neototo after changes are posted constitutes your acceptance of the updated policy. If you do not agree with changes, you may close your account.

Contact neototo

If you have questions about this privacy policy or how we handle your data, contact our data-protection team:

• Email: [email protected]
• Mailing Address: neototo Compliance Team, available via our support portal at neototo.net
• Response Time: We aim to respond to privacy inquiries within five business days.

This policy is effective as of publication and applies to all users of neototo, regardless of location. If you access neototo from a jurisdiction with specific data-protection laws (such as the EU General Data Protection Regulation), those laws may provide you with additional rights beyond what is described here. In cases of conflict, the more protective standard applies to you.